Shipping policy

Shipping Policy

At HealthierTails, we're committed to delivering your order quickly, safely, and reliably.

Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order has been shipped, you'll receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • International: 7–21 business days (depending on destination and customs processing)

Please note that delivery times are estimates and may vary due to weather, carrier delays, holidays, or customs clearance.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions on qualifying orders. Any applicable offers will be displayed at checkout.

Order Tracking

Every shipped order includes a tracking number. You can track your shipment using the link provided in your shipping confirmation email.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. HealthierTails is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Lost, Stolen, or Delayed Packages

Once a package has been handed to the shipping carrier, delivery is under the carrier's responsibility. If your package is delayed, lost, or marked as delivered but not received, please contact us and we'll gladly assist you in working with the carrier to resolve the issue.

International Orders

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country. These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions about your shipment or need assistance with an order, please contact our customer support team. We're happy to help.